This enables the Apple Genius to see your previous software and hardware purchases, which might prove to be helpful when diagnosing problems. Contrary to popular belief, raising your voice will not get you better service. Appointments are for a set amount of time usually 15 minutes , so if you have multiple issues to address, or you think your problem is serious, make a second appointment in the next, adjoining timeslot. It is highly advisable that you contact the location that you are planning to visit in order to check availability first. Select your preferred store or let the app find the nearest one to you. Things get trickier if your problem is something that can't be fixed right then and there.
You will also receive an emailed confirmation. Apple products come with a 1-year warranty, and you have the option to purchase the AppleCare extended warranty, extending your warranty to 2 years, or 3 for Macs. All postings and use of the content on this site are subject to the. Just remember to your device before shipping it to Apple. Most portable computer repairs and all desktop repairs are performed in-store and completed overnight or within a few days.
It also doesn't matter if your warranty has ended or you didn't purchase an AppleCare Protection Plan. The wikiHow Tech Team also followed the article's instructions and validated that they work. In addition to the hardware repairs, customers of Apple products have more immediate support options. It doesn't matter if you didn't buy your Apple product from the Apple Store. The front of the store is laid out with wooden tables with the most recent devices available to test and play with. The Genius Bar is where users who are having trouble with their , , , or other Apple products can get one-on-one tech support from a trained specialist. I'd read elsewhere the system had changed, but had not tried.
And if you don't have AppleCare, you're going to be shelling out. The Red Zone The Red Zone is Apple's sales floor. Be clear about what you want and understand that it might take a few minutes to get the right person to help you out. Parent organization Website The Genius Bar is a station located inside , the purpose of which is to provide concierge-style support for customers of Apple products. For mobile support, the process is the exact same as the Genius Bar, except for where your appointment takes place. Or, you can always buy another new phone outright. You do not have to get it repaired right at that time if you don't want to.
I used the Apple store app like you said, and the genius called me over before he checked me in. According to Gartner research vice president Van Baker, the Genius Bar is a major part of the value proposition for Apple Retail. And remember, anyone can make a Genius Bar appointment. Calm down, check your ego, and recognize that this is a computer we are talking about here, not a heart transplant. Then, the reservation is deleted.
With this option, Apple will help you arrange shipping to a nearby Apple Repairs Center. Specialists are general employees who can sell most of the products, while experts are specially trained and certified to know everything about a specific product line. If you are looking to get a repair on your iPhone, iPad or MacBook then this might not be the ideal location. Visit to make a reservation. Their opening times are: Monday 10am—8pm Tuesday 10am—8pm Wednesday 10am—8pm Thursday 10am—8pm Friday 10am—8pm Saturday 9am—8pm Sunday 12—6pm Here is what the store front looks like: Source: Flikr Genius Bar: Covent Garden Address: No.
If you want to give them a call ahead of your visit, their phone number is 0208433 4600. You must then select the nature of your visit - Mac, iPad, etc. Then, of course, there are the obvious hardware issues. Note: You can only make an in-person appointment for hardware support. Eventually, the phones were removed. Employees genuinely want to help, but their job can be taxing too. This is a preventive measure, so we'll see if they will take care of me, with our without charge.
A direct number may be available on the Apple´s website for free by clicking. Whereas creating a scene might get you thrown out of the store by security, a friendly chat could get you a free repair or additional advice. Research shows that a smile and positive attitude is the best way to get good customer service, and that applies to both employee and customer. Or then again compose your issue into the pursuit bar. For example, if you are having a problem getting your MacBook to connect wirelessly to your AirPort Base Station, bring both the laptop and the AirPort.
Select an available time slot based on convenience. For an appointment, the genius bar is free. You still need to make an appointment online, and you should still refrain from screaming at the staff. The Genius Bar was referenced in a short-lived 2012 television advertising campaign with an actor portraying a Genius Bar employee who helped Apple customers in everyday situations. Geniuses are less likely to help—and may even refuse to do so—with problems involving third-party hardware and software. Simply book a time online here.
This will make sure that you get served in the quickest way. So that is why I mention the page where content is visible when you log-in. This article explains backing up and restoring from a backup:. Repairs are carried out in the store, often while you wait. In either case, the time has arrived for a trip to the Genius Bar.