Baseless, vague, negligible, or implied accusations are not allowed. Charity If you want to host a charity event you need explicit permission from the moderators via. Maybe you meant to ask something else than what you wrote. We should probably wait until some evidence proves that, though, before burning refunds to the ground. There's no specific reason you'll need to qualify; whether you don't like the game, it goes on sale just after buying it, or it simply doesn't run properly on your computer, you'll be able to get a refund. While the process is rather complicated right now, as you have to use the Steam website and add a reason to the refund request, it still improves the overall experience on Steam.
A Steam refund is permitted if the game you purchased was played no more than 2 hours and the purchase was no longer than 14 days. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it. Exploits Do not post exploits that can adversely affect or ruin experiences for others. The email says that Valve is reviewing your request and will get back to you. This applies to pre-purchased games as well. Valve notes that some payment methods may not support refunds and when that is the case, Steam Wallet is used to refund the payment instead.
What can I request a refund for? As long as the game meets the stated requirements on the refund page you should be fine. Provide details and share your research! After release, the standard 14 day and two hour playtime rule applies. The stops games from dropping cards the moment they're released on Steam. Please note: When a refund request is approved within 24 hours of the purchase, the original transaction is cancelled and the charge drops off your bank statement. Steam Hardware Within the applicable time frame identified in the , you may request a refund for Steam hardware and accessories purchased via Steam for any reason.
You have paid for both copies, and both of you have the gane. Like, if I have a gifted game that's not opened yet and not playable yet, can I get a refund for it if I payed for it? Refunds apply to games and downloadable content add-ons, software, pre-orders and bundles — but not movies or gifts. These exceptions will be clearly marked as nonrefundable on the Store page prior to purchase. Asking For Friends Posts asking for friends or people to game with are not permitted. Note, however, they may require you to have a good reason. Steam offers a generous refund system. Yes, provided the gift has not yet been redeemed by the person you bought it for.
The links and images of the products we review contain links to Amazon. This was a problem when Steam refunds were first rolled out, but Valve subsequently updated the Steam Trading Card system in two key ways to minimize abuse. Can you request refunds for games older than 14 days? When You Can Refund a Game There are two basic requirements for when you can get a refund: You must have purchased the game in the last 14 days, and you must have played the game for less than two hours. Now just relax and wait until Valve employee responds, if everything is fine you should see the money back in your Steam wallet in a couple of days — up to 7 days tops. How long does it take for the money to show up after a refund has been approved? Refunds are awarded within a week of approval to the account's Steam Wallet or through the original payment method depending on whether that is supported or not. But some people are worried that gamers will try to abuse the system, but my request is only pending.
You can request a refund for nearly any purchase on Steam—for any reason. If I refund a game, will my playtime and achievements be removed from my Steam Community Profile? There is technically no limit as to how many refunds you can request. Steam may refund an entire order if you file a ticket on their tech support site. I've refunded more than 20 games I'm sure. Is there a limit to how many games you can refund? The latest Steam client update its new integration with Steam refunds and the Steam support site, and a has gone live. This tutorial is mainly for a Steam Gift refund. A new update to the both simplifies and broadens the conditions under which you can get your money back after making a purchase.
In short, you can return most anything within 14 days of purchase for a full refund. This policy has just changed. These are mainly general points on how to have a successful conversation and we believe that most of them are self-evident. Edit: Note that Steam's policy has changed on this, please see other answers. Steam has never told me to do more research on a game before buying it, I like to go into games blind so I am happy they haven't. You can choose your Steam Wallet, or you can choose the original payment method, such as PayPal or another card.
Bear in mind this only applies when you purchase multiple individual games in a single transaction, not when you buy multiple games as part of a bundle. Valve will, upon request via , issue a refund for any reason, if the request is made within the required return period, and, in the case of games, ifthe title has been played for less than two hours. However, if you request too many refunds in a short timeframe, you may receive an e-mail with a warning. If you have a technical problem with a game, you can try to get a refund, but I have never tried it. Valve also offered a disclaimer regarding the use of refunds.
How do you get a refund? If your refund is granted, you should get your money back in about a week. If the refund is well outside the 14-day limit, however, it will be rejected. I managed to undo a preorder of a game that went on sale the day after I preordered it. From the : As with most software products, we will not offer refunds for purchases made online as outlined in the software license - please review Section 4 of the Steam Subscriber Agreement for more information. On the new page it opens, click I want to permanently remove this game from my account. Promoting tools, mods and other creations that you do not financially benefit from is allowed. Most refunds are processed within seven days of approval, but refunds for purchases made using international payment methods can take longer.