How can I obtain a copy of my order invoice? Something has to be done. Write a private message as Avast Software verified representative. Paid annual subscription twice by mistake, sent two emails that were never answered, spent over an hour on live chat with them resulting in them closing hung up the live chat without fixing my problem, rang them twice, giving name and problem resulting in them hanging up on me both times. Thank you for your time. When you renew an Avast software subscription before your current subscription expires, the new subscription period automatically includes the amount of time remaining on your previous subscription. I used my cell to look up Avast Tech Support to see what was going on. I did go to the site you put a link up to.
Before contacting Avast support regarding a wire transfer purchase, allow a minimum of seven days for the funds to reach our distributors. I had no means to or reason to. You are a very reputable business whom I have had the pleasure of doing business with since Feburary 14, 2014. For other products, and provide your name and order number so that we can identify your order. . I have sent a message to Avast to see if I could fix this before I have to take this problem to my bank but so far I have not gotten a reply from Avast. This morning I was having all kinds of trouble getting into certain files.
However, my computer was running really slow. This is nothing short of internet burglary. And, antivirus is now playing its best to protect our devices against all types of threats, whether the issue is related to spyware, malware virus, trojans or anything else. Related Information Regarding Consumer Products. Both can be found in the original e-mail you received after your purchase from address avast digitalriver. My wife recently noticed some unauthorised transactions in her Paypal account.
So, I hit another button for Tech Support. Eddy, sorry but you are so funny. I have only ever used the free Avast. General How can I update my email address and other customer details? Though Avast is available in the free version as well, it is a good idea to opt for the premium or paid versions to enjoy the maximum benefits of it. You can do it yourself immediately via Digital River order portal or Avast Account — that works for both Avast official distributors Digital River and Nexway. He said I would have to take my computer to someone for maintenance or they could do it online.
Then someone came on, he seemed like a nice, relatable guy at first. A google search shows its a scam. I sent them all the information from their acknowledgment email. They installed Avast software on my laptop, for a free trial. I never ordered anything from anyone and havent used my debit card in 3 months on line. And if something goes wrong in their opinion they point the finger to others while they should point it to theirselfs. It has got all the options which are capable enough of dealing with these problems.
I did so and cancelled the card immediately. I did not even get a email for the receipt of whatever they charge me with. They declared I had gotten a computer virus and acted as if they had no support division to help me. Would you refund my money and kindly do not play a dead bug. Deep down my anger boiled and I politely reminded him they promised free diagnostics.
I felt whimpy afterwards because I told him he was probably just another Indian scammer, he retorted that it was me that actually called him. Order Processing How long do orders paid by wire transfer take to process? Sincerely, Dale McClarigan 352 210-2677 liahona bellsouth. Then on Feb 11, 2017 I downloaded the software again and updated that card and it was downloaded successful. May 30, 2018 Money has been taken out of bank account on 25. Mar 7, 2019 I have had one payment of £64. Those posts mean a great deal as do many more. I did this several times to no avail.
Depending on your preference, we can combine your orders to extend your Avast subscription period or refund the duplicate order. Same as in the screenshot below. What can I do if I am not satisfied with how Avast Support handled my order inquiry? My Bank have taken this seriously and are looking into it. This leading me to belive that it is a scam. She went to to say that an application could be causing a conflict and preventing Avast from working. And Then the website told me: We are sorry, an unexpected error occurred processing your request. I believe i have been scammed.
Further all of my files and 1700 pictures have disappeared off of my computer. I did not order this software and would like to have. I had a great feeling, a nice company, with nice people, pushing products that never worked. Hi All, I would like to post this again just to let you know…. I am embarrassed to say that I was scammed today. If your purchase qualifies, and you follow all the instructions in this Cancellation and Refund Policy within 30 days of the date of purchase, we will terminate your subscription and refund 100% of the price you paid for the then current Subscription Term. Your promptness will be appreciated.
Restrictions apply to certain orders according to the terms and conditions presented at the time of purchase. Related Information Regarding Consumer Products. I do not have a computer. May 30, 2018 I am requesting a refund of 19. I have been trying via there internet site and by phone for an explanation.